Take an order

Add items

1. Choose a category along the top of the menu, or search with Search menu (press / on a keyboard).
2. Tap an item to add it to the ticket. Greyed-out items are sold out.
3. An item with options (spice level, extras, sizes) opens a picker. Groups say what’s needed: Choose 1 must be chosen, Optional may be skipped. Defaults are already ticked. Choose Add.
   • An option that comes as an amount (tomato slices, extra gravy) has − and +: it starts at what the item comes with, and each extra one shows its price. Taking it to 0 prints No tomato.
   • Note for the kitchen in the picker goes with that item (no salt, well done).
4. Change a quantity on the ticket with the + and − buttons. Lines not yet sent show Not sent.

Dine in, takeaway or delivery

The switch above the ticket sets the order’s channel. Prices can differ by channel (a delivery menu, say), and the service charge applies to dine-in only, so the ticket re-prices when you switch.

Notes

• Add note under an item on the ticket gives the kitchen a note for just that item, until it is sent.
• Add order note above the ticket is for the whole bill (birthday table, deliver to the back gate).

Both print on the kitchen ticket and on the bill.

Send to the kitchen (KOT)

Choose KOT. The order opens, its new items go to the kitchen screen and print as a kitchen order ticket where a kitchen printer is set up, and the till clears for the next order. Sent lines show Sent.

For a table, start the order from the table map instead: the table’s name goes on the order and the kitchen ticket.

Several orders at once

Each order being taken has its own tab above the ticket, named after its table or ticket number with the number of items. Choose + New to start another order without finishing the first, and tap a tab to go back to it. × closes a tab; if it has items not yet sent, the till asks first.

Tabs stay on the till: if you leave the till, hand it to someone else, or close and reopen the app, every half-finished order is still there. An order that was paid or cancelled on another till meanwhile comes back as a fresh tab.

Pick up an open order

Open orders (the list button at the top of the ticket) lists orders started but not yet paid, including those from other tills at the outlet. Tap one to open it in a tab (or go to its tab if it’s already open) and add more items, send them, or take payment.

Remove an item

• Not sent yet: tap − until it’s gone, or Clear the ticket.
• Already sent: removing it is a void: a manager signs in and chooses the ✕ on the line, with a reason. See voids.

A customer on the order

With the Customers module installed, choose Customer to find someone by name, phone or email, or add a New customer. Their name, visits and any allergies (in red) show on the ticket, and the receipt says who it was for. See customers at the till.