Billing and paying

Billing in the sidebar is for owners and accountants. It shows what a month costs (your plan and add-ons, line by line), the month being paid for, any credit, how to pay, where invoices are emailed, and every invoice.

How billing works

• A paid plan is paid a month at a time, in LKR. Your first month starts the day you choose a paid plan.
• Each month has an invoice (INV-000123), emailed to you, due 7 days after it’s issued.
• Moving to a bigger plan or adding an add-on part-way through a month is charged at once for the days left. A smaller plan becomes credit, which comes off your next invoice first.
• The Free plan has no invoices.

Pay by cash deposit or bank transfer

1. On Billing, see the bank account under How to pay.
2. Deposit cash or transfer the invoice total. Write the invoice number on the slip, or use it as the transfer reference.
3. Back on Billing, open the invoice and choose I’ve paid at the bank.
4. Choose cash deposit or bank transfer, and enter the amount, the date, the slip number or bank reference, and a note if you like. Add a photo or PDF of the slip (up to 5 MB) to speed things up.
5. Send it. The invoice shows Checking your payment.

Kripos checks it against the bank account and emails you when it’s approved (the invoice is paid) or, if something doesn’t match, rejected with the reason. You can then tell us again.

While your payment is being checked, you get no overdue reminders and your plan isn’t changed.

Pay by card

On an open invoice, choose Pay … by card. You go to PayHere’s secure checkout and come back to Billing when it’s done. The invoice is marked paid as soon as PayHere confirms it.

Card payments are made in a web browser. In the desktop and mobile apps, open Kripos in a browser to pay by card.

Late payments

• On the due date, and 3 and 7 days after, you get a reminder, and a banner on every page shows the date to pay by.
• 14 days after the due date (the reminders say the exact date):
  • when the Free plan is offered, the business moves to it: add-ons go, and modules Free doesn’t include are switched off. Their data is kept for 30 days: choose a plan that includes them and install them again to get it back.
  • when it isn’t, Kripos pauses for the business: the back office shows only Plan, Billing and Account, and tills and kitchen screens stop. Nothing is lost.
• Your first invoice works the same way, without the extra days: Kripos pauses once it’s past its due date, until it’s paid.
• The invoice stays to pay. Paying it puts your account back in good standing; after a pause, a new month starts the day it’s paid.

Free use

Kripos sometimes gives a business its plan free until a date, or for good. Billing and Plan say until when; there are no invoices until then and the plan can’t be changed. You’re emailed 14 and 3 days before it ends; the paid months start the day after.

Your own package

Kripos may also agree a package with your business: your plan with features added or taken out, its own limits or its own monthly price. The Plan page says so; to change it, contact us.

The trial

A new business tries a plan free (the pricing page shows which and for how long). Choosing a plan ends the trial. If it ends without a plan chosen, the business moves to Free when Free is offered, or Kripos pauses for it until a plan is chosen. See plans.