Reservations and the waitlist

Reservations in the back office shows a day’s bookings (today first) and who’s waiting now. Managers, cashiers and waiters can take bookings and seat them.

Take a reservation

1. Open Reservations and choose New reservation.
2. Enter the guest’s Name, Phone (optional), Guests (1 to 100), Date and Time, and how long it’s For (90 minutes unless you change it).
3. Choose a Table if you want to hold one. Two reservations can’t overlap on a table: Kripos says who has it.
4. Add a Note staff will see on the till (a high chair, a birthday).
5. Save.

Phone numbers and notes are kept encrypted, and phone numbers never go to tills.

Add a walk-in to the waitlist

Choose Walk-in (in the back office or on the till), enter the name, guests and the Wait told, and Add to the waitlist.

Seat a party

Choose Seat on the booking and pick a table (or confirm the reserved one). On a till, the table’s order opens.

When plans change

• Cancel: the guest cancelled.
• Mark as a no-show: they didn’t come.
• Mark as left: a walk-in gave up waiting.

Each booking ends once: seated, cancelled, no-show or left.

Edit a booking

Open it and change the time, guests, table or note.

Let guests book online

Share a booking link and guests book themselves: they choose how many they are and a day, and see only the times a table that fits them is free for the whole booking. Bookings never overlap on a table.

1. In Reservations, choose Booking link.
2. Tick Take bookings online. Your link appears.
3. Copy it, send it on WhatsApp, or Share it. Put it on your Instagram or Facebook page and your Google Maps listing, or send it to a guest who calls.
4. Set When guests can book: the first and last booking times, how often (every 15, 30 or 60 minutes), how long a booking lasts, the largest party, how many days ahead, and how soon before (for example, at least 1 hour before).
5. Save.

Tables come from your floor plan, so add your tables with their seats first.

To stop new bookings, untick Take bookings online. If the link has gone somewhere it shouldn’t, choose New link: the old one stops working.

Approve requests

With Approve each request ticked (the default), a guest’s booking arrives as a request at the top of Reservations, with their name, phone number and note. It holds the table it asked for, so nobody else can take that time, until you answer:

• Approve: it’s booked.
• Change: move it to another time or table first (call the guest).
• Decline: the table is free again.

The screen checks for new requests every minute. A request nobody answers before its time is declined automatically.

Untick Approve each request to book free times straight away.

How long tables are held

A reservation’s table is held for 15 minutes after the booked time. If the party hasn’t been seated by then, Kripos marks it a no-show and the table is free again, for walk-ins or other bookings.

Change it in Booking link → Holding tables: anything from 0 to 240 minutes. 0 keeps tables until staff seat the party or mark a no-show. This applies to every reservation, including those taken by phone.